Thermo Fisher Scientific expanded Services Central, its online service platform, for customers across the U.S. and Western Europe. Customers can now use the platform to access service information on demand and expedite the support process for their analytical instruments and lab equipment. 

Services Central is an all-in-one place that provides a new level of transparency and control for services, for example, keeping up to date with service plan and warranty coverage, viewing support history and documentation, and submitting and checking the real-time status of a service request. Supported instruments and equipment vary by region.

“Services Central is designed to help customers centrally manage service and gain a deeper understanding of their Thermo Fisher Scientific instruments and equipment,” said Dorus Wolters, president, instrument, and enterprise services, Thermo Fisher. “We believe that accessing service should be easy and we are proud to continue expanding access to this intuitive, self-service platform worldwide.”

Wolters added, “Services Central has improved managing our instrumentation tremendously. This platform is not only user friendly but allows for visibility on services scheduled and contracts for all instrumentation supported,” said one user from a major pharmaceutical company. “I look forward to future enhancements and continued use of the portal.”