Tjoapack, a global contract packaging organization, has launched its Customer Collaboration Dashboard, a digital platform designed to streamline collaboration between Tjoapack and its clients. The new tool enhances efficiency and transparency in artwork management, file exchange, workflow creation, and order management, reinforcing Tjoapack’s commitment to providing seamless, customer-centric solutions.

The launch also marks an expanded partnership with Veratrak, a provider of SaaS solutions purpose-built for the life sciences industry. Veratrak works with 200+ partners providing innovative software solutions designed to improve transparency, efficiency, and security across the pharmaceutical supply chain. The firms first began working together in 2018. Since then, new functionality has been introduced, including real-time order tracking, custom filtering options for targeted order insights, and inventory overview visibility.

In an industry where speed, accuracy, and regulatory compliance are paramount, Tjoapack’s Customer Collaboration Dashboard enables clients to interact with Tjoapack in real-time, eliminating inefficiencies often associated with traditional communication channels. By integrating this collaborative digital tool, Tjoapack strengthens its role as a strategic partner, helping pharmaceutical companies reduce time-to-market, enhance compliance, and improve operational efficiency.

“Clients are already experiencing significant improvements, with early adopters reporting increased platform usage and more streamlined workflows. By leveraging this technology, we are setting a new standard for transparency and operational excellence in pharma supply chains,” said Roel Winter, Supply Chain Specialist at Tjoapack.

Key platform collaboration features include:

• Real-Time Order Tracking: Customers can seamlessly submit purchase orders and will have 24/7 access to the latest order status, with updates refreshed overnight.
• Enhanced Inventory Management: Starting this month, clients will be able to access a comprehensive overview of bulk and finished goods inventory.
• Workflow Creation: Customizable workflows allow clients to streamline project management and ensure alignment across stakeholders.
• Artwork Management: Clients can upload, review, and approve packaging artwork digitally, ensuring compliance with regulatory standards while reducing approval cycles.
• Secure File Sharing (File Vault): A GxP-compliant, encrypted platform for document exchange, reducing reliance on email and manual processes.
• Future AI and API Integrations: Plans are in place to implement AI-driven analytics and seamless API connections for further automation and efficiency.