Veeva Systems, a provider of cloud-based software for the life sciences industry, has launched Veeva Vault CRM Service Center. Designed to enhance inbound and outbound engagement for inside sales, contact center, and hybrid representatives, the new solution offers a suite of features tailored to the unique needs of the life sciences sector.
 
Key capabilities of Vault CRM Service Center include case management, video calls, telephony integration, and industry-specific functionalities such as consent management, sampling, call reporting, and a foundation of compliant content. The integration with Microsoft 365 further streamlines productivity, enabling seamless collaboration within Microsoft Teams and OneNote while capturing all data within Vault CRM.
 
As part of the broader Veeva Vault CRM Suite, which also includes Vault CRM for sales and Campaign Manager for marketing, Service Center provides a unified platform for customer-facing teams. By eliminating silos and ensuring access to the same customer data, content, and key processes, the suite empowers teams to deliver a more streamlined and customer-centric experience.
 
“The unified and connected Veeva Vault CRM Suite is delivering on our vision to bring sales, marketing, medical, and service together for the first time for true customer centricity,” said Matt Farrell, executive vice president of commercial strategy at Veeva. “The pace of application development, customer adoption, and migrations is a reflection of our long-standing commitment to consistently deliver on product excellence and customer success for the industry.”