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The Situation:

Pharma Tech Industries discovered that deterioration in molds from a closure supplier was creating problems in its turnkey packaging production lines. The defective molds were causing closures packaged by Pharma Tech to malfunction within weeks of being packaged. Pharma Tech needed to act swiftly, or its customers faced a widespread supply problem.
 

The Challenge:

Pharma Tech realized that both short- and long-term solutions were necessary to completely address these quality assurance issues. What was the best way for Pharma Tech to ensure its customers received high performing closures, while simultaneously guaranteeing a continuity of supply?